Co-track chairs
Gabriela Beirão
University of Porto
Portugal
Tom Chen
Kent Business School
United Kingdom
Cristina Mele
Università degli Studi di Napoli Federico II
Italy
Indicative Topics
- Systemic and Institutional Perspectives on Value Co-Creation
Institutional arrangements, norms, and systemic logics that enable or constrain value co-creation in service ecosystems.
- Innovation, Digitalisation, and AI Technologies
The role of AI, digitalisation, and technologies in driving innovation, transformation, and orchestration of service ecosystems.
- Platformisation, Orchestration, and Market Shaping
How platform logics and orchestrators coordinate actors, shape markets, and redefine ecosystem boundaries.
- Emergence, Co-Evolution, and Ecosystem Dynamics
Understanding how service ecosystems adapt and evolve, including business model co-evolution and cross-ecosystem interactions.
- Institutional Complexity, Change, and Institutionalisation
Processes through which institutions are created, maintained, disrupted, and transformed, and the tensions that arise from institutional multiplicity.
- Conflicts, Tensions, and the Dark Side of Ecosystems
Exploring conflicts, power asymmetries, exclusion, and unintended consequences within and across service ecosystems.
- Boundaries, Interfaces, and Diversity in Ecosystems
How boundaries are negotiated and crossed, considering institutional and cultural diversity across ecosystems.
- Service Ecosystems as Socio-Ecological Systems
Viewing ecosystems as embedded in natural and social environments, focusing on ecological interdependencies and systemic sustainability.
- Sustainability and Resilience of Service Ecosystems
Examining pathways to sustainable futures and resilience, including responses to climate change and environmental pressures.
- Service Ecosystems for Care, Wellbeing, and Societal Betterment
Exploring how ecosystems contribute to health, inclusivity, wellbeing, and transformations in the future of work.
- Wicked Problems and Circular Economy in Service Ecosystems
Addressing complex societal challenges such as circular economy, climate adaptation, and other systemic wicked problems.
- Transdisciplinary Approaches and Future Horizons
Showcasing collaborative, cross-disciplinary approaches, and emerging theoretical and methodological directions in service ecosystem research.
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions