Co-track chairs
Jorge Grenha Teixeira
University of Porto
Portugal
Josina Vink
Oslo School of Architecture and Design
Norway
Samuel Petros Sebhatu
Karlstad University
Sweden
Indicative Topics
- Systemic approaches to service design and innovation
- Public service design and policy innovation
- Regenerative service design for planetary well-being
- Designing service with emerging technologies
- Service design and innovation for sustainable and circular service ecosystems
- Co-design and multi-stakeholder engagement in service innovation
- New service design understandings, methods, and approaches
- Service design for service system transitions
- Service design and innovation to enhance equity and support marginalized populations
- Service platform design and innovation
- Critical reflections on the evolution of service design and innovation
- Futures thinking and foresight in service design and innovation
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions