Public, Not-for-profit and Governmental Services

Co-track chairs

Helena Alves

University of Beira Interior

Portugal

José Luis Vásquez Burgete

University of León

Spain

Ana Maria Soares

University of Minho

Portugal

Indicative Topics

  • Citizen-Centric Service Design and UX
  • Digital Transformation in Public and Nonprofit Services
  • Service Co-Creation and Co-Production with Citizens and Stakeholders
  • Equity, Access, and Inclusion in Public Services
  • Public, Social and Community Sector Innovation and Entrepreneurship
  • Crisis Management, Disaster Response, and Resilient Service Systems in the Public Sector
  • Public Value Creation through Public and Social Services
  • Behavioral Insights, Nudging, and Choice Architecture in Public Services
  • Sustainability, Climate Adaptation, and Environmental Services in the Public and Nonprofit Sectors
  • Transparency, Accountability, and Ethical Service Delivery
  • Forth Sector and Cross-Sector Collaboration: Public–Private–Nonprofit Partnerships
  • Open Government, Open Data, and Civic Tech Service