Co-track chairs

Helena Alves
University of Beira Interior
Portugal

José Luis Vásquez Burgete
University of León
Spain

Ana Maria Soares
University of Minho
Portugal
Indicative Topics
- Citizen-Centric Service Design and UX
- Digital Transformation in Public and Nonprofit Services
- Service Co-Creation and Co-Production with Citizens and Stakeholders
- Equity, Access, and Inclusion in Public Services
- Public, Social and Community Sector Innovation and Entrepreneurship
- Crisis Management, Disaster Response, and Resilient Service Systems in the Public Sector
- Public Value Creation through Public and Social Services
- Behavioral Insights, Nudging, and Choice Architecture in Public Services
- Sustainability, Climate Adaptation, and Environmental Services in the Public and Nonprofit Sectors
- Transparency, Accountability, and Ethical Service Delivery
- Forth Sector and Cross-Sector Collaboration: Public–Private–Nonprofit Partnerships
- Open Government, Open Data, and Civic Tech Service
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions