Service Digitalization

Smart self-service technologies

The role of technology in B2B services

Service (intelligent/smart) automation

Digital and peer to peer platforms in service

Virtual/augmented reality in service

Responsible digital/AI-based service, ethics and privacy, corporate digital responsibility

Digital twins of service processes, products, and facilities

The role of technology across the customer journeys

Data analytics and methods in service including synthetic data, sentiment analysis, structured/unstructured algorithms