Co-track chairs
Liliana Bove
University of Melbourne
Australia
Valentina Pitardi
University of Surrey
United Kingdom
Jochen Wirtz
NUS Business School, National University of Singapore
Singapore
Indicative Topics
- User experience design for AI service agents (note, AI service agents refer to physical service robots, AI-powered conversational agents, autonomous service systems, and other smart technologies that interface with customers)
- Context-aware reasoning of AI service agents for intelligent service delivery
- AI-powered personalization in user-centric service delivery
- Emotion recognition and display by AI service agents
- Decision-making by and empowerment of AI service agents
- Impact of AI service agents on vulnerable consumers and their well-being
- Standardization and interoperability in AI service platforms
- Digital twins for service systems design and evaluation
- Human-AI collaboration strategies in service environments
- Human-robot service interactions
- Ethical considerations in AI service systems
- Corporate digital responsibility in the context of AI-services
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions