Special sessions are designed to generate a focused discussion of a relevant and novel topic.
We encourage special sessions in innovative and interactive formats. Submissions should specify the topic and format of the special session and designate a special session chair and other participants.
Please note that we will not accept special sessions comprised of 3 or 4 papers in a traditional format. Proposals should detail the proposed format and any room set up requirements.
Whilst we encourage special sessions on a range of service topics, sessions which focus on our conference theme of Transforming Individuals, Markets & Society are specially welcome.
Authors should prepare a proposal for a special session, not to exceed 700 words.
Co-track chairs
Bart Lariviere
KU Leuven
Belgium
Tania Montenegro
University of Minho
Portugal
Andreea Trifu
CUNEF University
Spain
Kingsley Agyapong
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
Ghana
Indicative Topics
This track provides a space for service research that falls outside the scope of other tracks. It welcomes novel, interdisciplinary, or emerging topics that broaden the understanding of services and inspire new research directions.
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions