Social Impact of Services

Co-track chairs

Rodoula Tsiotsou

University of Macedonia

Greece

Daina Nicolaou

University of Cyprus

Cyprus

Francesca Renzi

Università degli studi Roma Tre

Italy

Francisco Pedro

Agostinho Neto University

Angola

Indicative Topics

Balancing profit and purpose in service design for positive social outcomes
Social impact and community well-being: Approaches for local and global services
The role of nonprofits in driving social change and service delivery
The social impact of volunteering in service ecosystems
Training and education services to address social issues and foster positive change
Implications of GenAI on the social impact of services
Digital transformation for social impact and ESG performance in service industries
Embedding social impact in public services and corporate social responsibility
The role of services in promoting and achieving the United Nations Sustainable Development Goals
Social Impact and the circular economy in services
Creating and scaling social impact through services
Methodological challenges in measuring social impact in services.

Conference Tracks