Co-track chairs
Bart Larivière
KU Leuven
Belgium
Tânia Montenegro
University of Minho
Portugal
Andreea Trifu
CUNEF University
Spain
Kingsley Agyapong
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
Ghana
Indicative Topics
This track provides a space for service research that falls outside the scope of other tracks. It welcomes novel, interdisciplinary, or emerging topics that broaden the understanding of services and inspire new research directions.
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions