Co-track chairs

Roberta Sebastiani
Università Cattolica del Sacro Cuore
Italy

Gianfranco Walsh
Leibniz University Hannover
Germany

Sofia Amorim
University of Maia
Portugal
Indicative Topics
Artificial intelligence in healthcare services: moving beyond efficiency toward personalization and patient trust
Ethical, regulatory, and social implications of AI-driven healthcare and wellness innovations
The impact of online health information on patient–physician relationships and trust
Telehealth as a service transformation: assessing patient outcomes, physician practices, and boundary conditions
Data-driven service approaches for predictive, preventive, and precision healthcare
Patient empowerment through digital health tools and apps for proactive care management
Innovations in service delivery for chronic conditions and complex long-term care pathways
Addressing equity and disparities in healthcare access through cross-sector collaborations
Online health communities as digital “third spaces” for patient experience, empowerment, and well-being
Staff well-being, resilience, and training in evolving healthcare service systems
Strategies for addressing burnout and improving workforce retention among healthcare professionals
Cultural competence and service quality: patient interactions with foreign-born physicians
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions