Healthcare and Wellness Services

Co-track chairs

Roberta Sebastiani

Università Cattolica del Sacro Cuore

Italy

Gianfranco Walsh

Leibniz University Hannover

Germany

Sofia Amorim

University of Maia

Portugal

Indicative Topics

  • Artificial intelligence in healthcare services: moving beyond efficiency toward personalization and patient trust

  • Ethical, regulatory, and social implications of AI-driven healthcare and wellness innovations

  • The impact of online health information on patient–physician relationships and trust

  • Telehealth as a service transformation: assessing patient outcomes, physician practices, and boundary conditions

  • Data-driven service approaches for predictive, preventive, and precision healthcare

  • Patient empowerment through digital health tools and apps for proactive care management

  • Innovations in service delivery for chronic conditions and complex long-term care pathways

  • Addressing equity and disparities in healthcare access through cross-sector collaborations

  • Online health communities as digital “third spaces” for patient experience, empowerment, and well-being

  • Staff well-being, resilience, and training in evolving healthcare service systems

  • Strategies for addressing burnout and improving workforce retention among healthcare professionals

  • Cultural competence and service quality: patient interactions with foreign-born physicians