Co-track chairs
Arne De Keyser
EDHEC Business School
France
Elif Karaosmanoğlu
Istanbul Technical University
Turkey
Carmen Lages
Nova School of Business and Economics
Portugal
Katrien Verleye
University of Ghent
Belgium
Indicative Topics
- Designing services for circularity/sustainability
- Enhancing actor engagement with circular/sustainable service models
- Generating superior customer experiences with sustainable/circular business models
- Sufficiency consumption for sustainability
- Multi-actor collaboration, and system-level transitions toward circularity/sustainability
- Leveraging digital and AI technologies for circular/sustainable service delivery
- Boosting co-creation in developing circular/sustainable services
- Innovating service-based business models for circularity/sustainability
- Policy, regulation, and governance in advancing circular and sustainable services
- Tools, metrics, and frameworks for assessing and communicating sustainability/circularity in service
- Consumer well-being and inclusivity in circular transitions
- Unintended consequences of a circular transition
Conference Tracks
AI/robotics in Services
B2B in Services
CCT in Services
Circular Services & Sustainability
Customer Experience &
Journeys
Data Science for Service
Digital Services
Healthcare and Wellness Services
Public, Not-for-profit and Governmental Services
Service Design & Innovation
Service Ecosystems & Institutions
Service Employment & Employees
Service Failure and Recovery
Service Strategy, Operations & Productivity
Social Impact of Services
Tourism Services
Transformative Service Research
Other Topics Related to Services
Special Sessions